The National Grid identified contract management as an area with the potential to transform performance, service and people development.
It set up an internally managed change programme, Contract Management Excellence (CME), linking the new way of working and the company’s wider aims.
The CME framework focused on six areas: strategy, process, organisation, people, technology, data and information. Using this framework, National Grid was able to assess the contract management maturity of each function. In total, 500 people have since received training.
Donna Hicks, procurement and contracts manager at National Grid, revealed the new figure at a conference. Last autumn, savings for the project were at £83m.